Shipping policy

 

Shipping Information

Orders will usually be dispatched within 2 working days. 
We may use Royal Mail, or other carriers like UPS/ DHL/ DPD
It is advisable to provide an address where somebody is available to sign for the goods all day, as goods will usually be delivered on a working day. If you are not available, it may be taken back to a depot, and you may have to collect it yourself. 

Please make sure you supply a full and correct address as well as a mobile phone number- we cannot be held responsible for lost items where the address has been incomplete or wrongly provided.

Please note, we do not guarantee delivery times. If you need items urgently,  please get in touch with us and we can make a plan to send it by a guaranteed method at an extra cost. 

UK Customers: Most of our items fall under the flat rate of free shipping. 

Non UK customers, there is a shipping charge, and our delivery terms are DAP. This means that when you receive your goods you may be charged duty and VAT and clearance charges by your government. These are non negotiable and are your responsibility . If you do not wish to pay these charges, please do not place an order, as we have no control over these charges. 

Please note changes to our International Deliveries All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for Custom Duty and local taxes. Since the 1st January 2021, if your parcel is being delivered to any EU country, it may be liable for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser. Our carrier will probably contact you once your parcel has shipped from our warehouse and before delivery, in order for you to pay these additional fees directly to the carrier. Orders with multiple items may be dispatched in separate parcels. You will only be charged one delivery fee; however, duties and taxes are charged upon delivery of each item. Failure to pay this additional duty or tax will result in your parcel being returned to us. We will refund you for the goods but will not refund for the shipping Please speak to your local Customs Office if you have any queries regarding this. At present we are not shipping any goods to the USA as the tariffs are impossible otherwise navigate with regular mail services. We can send the goods by courier by prior arrangement but you will be liable for all import charges that the US government decides to issue.

Check your delivery service to see how we communicate your delivery to you once it has been dispatched from our warehouse and how to track or rearrange your delivery below. You will receive SMS notifications if you have entered your mobile number at checkout.

With all deliveries, you receive a tracking link in your dispatch email where you can access to all of the options listed below.

 

Clients non britanniques, nos conditions de livraison sont DAP. Cela signifie que lorsque vous recevez vos marchandises, votre gouvernement peut vous facturer des droits de douane, la TVA et des frais de dédouanement. Ceux-ci ne sont pas négociables et sont à votre charge. Si vous ne souhaitez pas payer ces frais, veuillez ne pas passer de commande, car nous n'avons aucun contrôle sur ces frais.

Veuillez noter les modifications apportées à nos livraisons internationales

Tous les colis sont expédiés directement depuis nos entrepôts au Royaume-Uni. Par conséquent, certaines commandes internationales peuvent être soumises à des droits de douane et à des taxes locales.
Depuis le 1er janvier 2021, si votre colis est livré dans n'importe quel pays de l'UE, il peut être soumis à des droits de douane et des taxes locales. Ces honoraires sont à la charge de l'acquéreur.
Notre transporteur vous contactera probablement une fois votre colis expédié de notre entrepôt et avant la livraison, afin que vous payiez ces frais supplémentaires directement au transporteur.
Les commandes comportant plusieurs articles peuvent être expédiées dans des colis séparés. Vous ne serez facturé qu'un seul frais de livraison; cependant, les droits et taxes sont facturés à la livraison de chaque article.
Le non-paiement de ces droits ou taxes supplémentaires entraînera le retour de votre colis. Nous vous rembourserons les marchandises mais ne rembourserons pas les frais d'expédition
Veuillez vous adresser à votre bureau de douane local si vous avez des questions à ce sujet.
Vérifiez votre service de livraison pour voir comment nous vous communiquons votre livraison une fois qu'elle a été expédiée de notre entrepôt et comment suivre ou réorganiser votre livraison ci-dessous.

Vous recevrez des notifications par SMS si vous avez entré votre numéro de téléphone portable à la caisse.

Avec toutes les livraisons, vous recevez un lien de suivi dans votre e-mail d'expédition où vous pouvez accéder à toutes les options répertoriées ci-dessous.

 

Most orders ship within 2 working days. We do not offer timed delivery guarantee unless you contact us separately to arrange this at extra cost. 

All orders within the UK,  will get free shipping by standard services chosen at our discretion. if you require an express guaranteed service, please choose the express option and they will then be sent on a next day service from DPD/Fedex etc

Orders from outside the UK attract varying  shipping charges which will be revealed on the checkout page. After  July 1st 2021, Please note that your country's customs department  will charge VAT and duty and a clearance fee on your parcel.  This will vary depending on value of goods and  customs tariff codes for each item. All prices  on our website are displayed including VAT (where vat is chargeable) so we will refund you the VAT portion of your order manually. This will mean that  you will only pay VAT once in your own country.

Shipping charges are not refunded in the case of returns, unless the item is deemed faulty. 

Most orders are shipped withing 1-2 working days unless our offices are closed for Holidays- in which case you should have seen a popup on our home page.